Office Policies

Confidentiality: All information disclosed within sessions is confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law.  Disclosure may be required in the following circumstances:  where there is a reasonable suspicion that the client presents a danger of violence to others or where the client is likely to harm him or herself unless protective measures are taken.  Disclosure may also be required for a legal proceeding.

Office Visits: Individual therapy sessions usually last 50 minutes.  Couple and family sessions last 60-90 minutes.  There is always a 10-minute break between sessions allowing the therapist to write notes, make telephone calls, and prepare for the next client.  Individual sessions are billed at a slightly lower rate than for a couple or family.

Telephone Sessions: Therapists offer sessions by telephone at the same rate as office visits.  Routine telephone calls under 10 minutes to arrange schedules are not considered telephone sessions.

Payment for Service: Clients for Elizabeth and Senovia can give them co-payments at the beginning of the session. Clients for Lynn, Pauliann and Marian are expected to pay for services at the beginning of the session unless other arrangements have been made.  A pink box in the waiting room is available for leaving checks before sessions. Please notify us if any problem arises during the course of your therapy regarding your ability to make timely payment.

Insurance Reimbursement: Clients for Lynn and Pauliann who carry insurance should remember that our professional services are rendered and charged to the client and not to the insurance company.  An insurance copy of your receipt, which you can submit to your own insurance company, will be provided at the beginning of the month following therapy sessions.

Cancellation: Scheduling of an appointment involves the reservation of time specifically for you.  Except for an emergency, a minimum of 24 hours notice is required for rescheduling or cancellation of an appointment.  The full fee will be charged for missed sessions without such notification.

Note Taking:
All notes taken by practitioner belong to the practitioner as well as to the client(s) in the session. With a request the notes will be copied for clients.